The highway regulatory service and the populace live are closely related and the contact of each other is extremely common. Its service quality, good or bad, is closely linked to the government image of the public. However, for quite some time, the character of the Motor Vehicles services primarily are the tests, the examinations, the contrary fine, and the tax expense levies. These characters are easily to build-up the public pressures, give fellow villagers an idea of bad bureaucratic practices. Therefore, how to fulfill the new trouble-free service to the public, construct a convenient and rapid service environment for the public to deal with government manner, and provide the high quality and convenient service are our main concern.
In order to achieve the above goals, under the guidance of the Ministry of Communications e service and the Road Bureau seven series of simplifying processes and providing convenient service to the public, our Station, is based on the administration's idea of "close to the people, convenient for the people, simplifying the government practices, preventing abuses, and safe", completely devotes our efforts to endorse the regulatory service break through and the people service. We wish to give every fellow villager a joyful experience whenever they pay a visit to our station.
A. Station Evolution
The Chiayi Station of Motor Vehicles is a highway regulatory service unit which is under a new-old exchange circumstance. People seem to know it but not actually understand it well. Why do we say so? If we look at the basic structure of the building, the place for public dealing with the government business and the feeling of overall service, the station let the villagers around the Chia-Nain area feel like it is a unit full of history and stiff tradition. However, if we look at this station from its organization transformation and the New Public Management (NPM) or from the angle of “government enterprise”, the Chia-Yi Station of Motor Vehicles seems like a childish kid who just learns how to walk.
The original address of The Chiayi Station of Motor Vehicles is Motor Vehicles Office around Chiayi area. It’s established in October 1, 1946. The original name is Chiayi Motor Vehicles Station. It belongs to Motor Vehicles Department Tai-Chung section. In February 11, 1952, it changed to Motor Vehicles Office. The station is at the north suburbs of Chiayi city. It’s about 500 M away from the provincial road. The transportation is very convenience to the public. However, due to the increases of the service load and the restrict space; it no long meets the public demand. For expending the services, Chiayi Motor Vehicles Office moved to Puzue city in Chaiyi County and started its service on October 1, 2004. The original place became the Chiayi Station of Motor Vehicles.
B. Our Organization Framework
C. Our Service Area of Jurisdiction
The motor vehicles and motorcycles in the Chiayi city, the nine villages and towns of Chiayi County (Min-Chung township, Dalin town, Meishan township, Sekuo township, Zuchi township, Fanglu township, Yalee San township, Dapu township, Chungpu township)
A. Our Service Quality Policy
Customer Oriented
Outstrip Efficiency
Continuously Making Development
B. Our Quality Goal
Best Service
Advanced Quality
Superior Public Praise
A. Vehicle Management
1. New Auto License Plate Pick-up service .
2. Vehicle Inspection.
3. Transfer ownership of the vehicle
4. Vehicle modification and changes
5. License plate replacement due to loss or damage
6. Replacement or renewal of driver license registration
7. Stop (resume) driver license, hand in for cancellation, scrap
8. Set up the warrant for movables.
9. Apply for additional mailing address
10. Apply for large passengers or cargo vehicle license plate inspectionB. Driver Management
1. Tests and issue a permit
2. Automobile learning permit application
3. Renew or replace l icense
4. License replacement for retired military personals
5. Commercial and regular license exchange
6. Converting foreign driver license
7. Issuing international driver license
8. Foreign driverlicense verification
9. Commercial driver license examination and registration
10. Various modification and registration of driver license
11. Applying for non-accident record verification
12. The road traffic safely lectures and studiesC. Transportation Management
1. Apply, prepare, register, and start business service
2. Parking lot set-up application
3. Personal commercial taxi registers application
4. Supervising and accepting passenger and commercial transportation service
5. Taxi radio communication application serviceD. Tax Expenses Management
1. The date for paying the use of Automobile fuel and the payment method
2. Repay or refund of the use of Automobile fuel fee
3. The date for paying the license plate and the payment method
4. Repay or refund of the use of license plate
5. Carry out the sentence of the highway low # 28 violation
6. Report and carry out the use of license plate low violationE. Violation Penalty Management
1. Handling the verdict, complain, declare objection of each violation
2. Carry out the sentence of each violation
3. Report and ruling of the forced automobile liability insurance violation
4. Establish contrary dispute advisory committee
5. Using the convenience store to pay the fineService hour【 Monday to Friday 08:00 am to 05:00 pm 】
08:00 am to 12:00 pm 1. Car registry issue service
2. Derive issue service
3. Violation penalty issue service
4. Drive-through license renewal service
5. Motorcycle Inspection12:00 pm to 01:00 pm No lunch time
( test?inspection, new license plate pick-up, not including license suspension and paying taxes and fee issues )01:00 pm to 05:oo pm 1. Car registry issue service
2. Derive issue service
3. Violation penalty issue service
4. Drive-through license renewal service
5. Motorcycle InspectionSetting-up drive-through windows for license renewal service
Setting-up drive-though license renewal service windows. Public do not need to get out of their vehicles for automobile, motorcycle license and registration renewal. Providing the warm welcome, high efficiency, and most convenience service to the public.Mobile M.V.S Station
By using GPRS wireless transmission technique with its high mobility, we can extend our service ANYTIME and ANYWHERE doing DOOR TO DOOR service.Extended service, per- second week Saturday morning
We extend our service hours on per-second week Saturday morning. The service is opened for traffic safety lecture, motorcycle test, and convenient local motorcycle test (including on-line application).Take Care of the Minority Group and Give Them Guidance on License Test
Except helping our citizen's foreign spouses and illiterate people to take driver's test, the first time, we assist the deaf, the mute and the aboriginals to take the test, which is never heard or done. This policy really helps them a lot.Promoting Paying the Traffic Violation Tickets through Convenience Store
Entrust 5 convenient stores for accepting the fine for traffic violation ticket. 24/7/365 service a year. Public may go to assigned convenient store to pay the fine. However, only for those "Self-reported" case, transportation violation notice with the triadic bar code, and Not the exceed transportation contrary notice homographic appears in court the date.Act on Behave of customers Inspecting Car Service
General public usually are not familiar with the procedures of vehicle inspection process. Our station will send specially-assigned person to help people go through the vehicle inspection. Make online registration for inspection, validation, and change license plate a one production line. Let public feel like home.Provide Free Small Bulbs
During vehicle inspection, if it is necessary, we provide free small bulbs for your vehicle. Our inspector can change the bulb for you at the same time. It saves much time for the driver to leave and return.
Practice No Paper Work Service
Drivers and vehicle owners, other than those who are getting new driver license, new plate, and vehicles inspection registration changes, only need to provide necessary documents at the service counter by applying their request orally. After the counter operating personnel enters the request onto computer, it will print out the request service paper work automatically. And these processes only need the stamp or the signature authentication. People don't need to fill in any paper work. This will reduce the steps of the work flow. Provides fast and convenience serves and enhances the information accuracy and the administrative efficiency.Practice Good Manner Service
To promote our service quality, we train and educate our staff how to say hello from the heart at noon or on weekends.Establish “Intelligible and Rapid award and Punishment” Principles
a. Any staff who has been confirmed for good service, either through email or mail, will be praised publicly during morning assembly , monthly meeting, as well as on “Honor Board.” Their good manners will be considered on yearly service grade at the same time.
b. Setting “Evaluation level for polite models” : judge and praise models during morning assembly and monthly meeting.c. The public voting counter models: model list will be submitted to the Directorate General of Highways for honor.
Humanity Environment
a. Set up Nursery room for public use.
b. Set up handicap service bell, wheelchair, parking lot, special-purpose slope way and non- barrier facility for looking after the minority group.
Paying the Fine at The Post Office
After receiving any traffic violation ticket, any violator can pay the fine at the post office, as long as the violation item is qualified with payment condition. And the payment will be connected with our computer system immediately.
Assessment/Inspection of Professional driver’s License at Local Professional Drivers’ Union.
Professional drivers do not need to come to any motor vehicle station of office to have license examined if they don’t have to renew the license. Their license can be examined at the driver’s union.
Inviting Volunteers to Join Us
We invited volunteers to join our work to explain our business and assistant the public to finish work as soon as possible. It saves the time for the public.
Movable Management and Service
We arrange staff to do “traveling service,” walking out of the counter and serving positively. They guide the public the way the y want to go and provide simple consultation. Serving the public is our priority and our pleasure. Members on duty of the “traveling service” come from all subsections. All subsection chiefs arrange their coworkers to it in the service building to help the public and answer their questions.
Promoting Say “Hello” From Heart & Good Service Manners Movement.
All subsection chiefs took the first step to serve the public from the heart. They’re facing the public with smile and sincerity. They let the public feel their warmth, enthusiasm and respect.
Humanity Bilingual Guide Signs
We redesigned all public facilities, business signs, and traveling lines , from a user’s point of view., to make it easier for the public.
Providing comfortable rest area
In the rest area, we provide comfortable chairs, newspaper, magazines, drinking water and paper cups. The public can take it any time. We picked up those who could express well , had friendly attitude to work at the information desk. They could assistant the public about written paper and answer their questions.
TYPE OF SERVICES
APPROXIMATE PROCESSING TIME
(IN MINS.)REMARK
Renewal of vehicle licenses
2-6 minutes
The processing time may be longer on occasions owing to computer system malfunction, the rush hour, deferred fine, tax-related cases or overdue cases, and peak periods.
Reissue of tax and fine notice
2-6 minutes
Transfer of motorcycle ownership
3-9 minutes
Transfer of vehicle ownership
3-9 minutes
Reissue of vehicle licenses or original
3-9 minutes
Change of Address
3-9 minutes
Cancellation and revocation
3-9 minutes
Registration for driving test
3 minutes
Renewal of driver's licenses
3 minutes
Replacement of lost or illegible licenses
3-5 minutes
Changes of name, address,
or license number4-8 minutes
Examination of professional driver's licenses
3-5 minutes
International Driver's Licenses
5-9 minutes
Renewal of professional or military driver's licenses
5-9 minutes
Violation assessment
(with license under detention)
4-10 minutesViolation assessment
(without license under detention)3-5 minutes
Type of Services
Deadline(in days)
Processing days(in days)
Preparation for Car Rental or Leasing Business in Taxis, Buses or Class B Passenger Cars
5
5
Registration and Licensing for Car Rental or Leasing Business in Taxis, Buses and Passenger Cars
5
5
Business Opening of Taxis and Buses
5
5
Approval of Expanding and Revising Business Plan for Car Rental and Leasing Business in Class B Passenger Car
5
5
Preparation for
Freight Transportation Business5
5
Registration and Licensing for
Freight Transportation Business5
5
Business Opening of Freight Transportation Business
5
5
Expansion of
Freight Transportation Business7
7
Revision of Business Plan for
Freight Transportation Business5
5
Preparation for Tourist Bus Business
5
5
Business Opening of
Tourist Bus Business5
5
Licensing Tourist Bus Business
5
5
Approval of Expanding or
Revising Business Plan for
Tourist Bus Business7
7
Other Alternation Registrations for Transportation Business
7
7
Transportation of Oversized Cargoes
3-5
8
Application for Temporary Pass for Mobile Machinery
3-5
8
Appeal for Fine Exemption
7-10
14
Applying the idea of TQM & do our best to establish a customer orientation environment is our goal. We sincerely hope that the public can give us more care and suggestions.Our station chief’s special line is 05-2762991, serves the reflection for the people or appealed the telephone is 05-2770150 # 195, home station website: Http://chi.cyi.gov.tw, wholeheartedly welcome you to kindly bestow advises.
Our diligently goal in 2006：
◎ To improve the environment of our station.
◎ To facilitate convenient & rapid procedure.
◎ To establish a learning organization ,So as to promote our service quality.
◎ By using GPRS wireless transmission technique with its high mobility, we can extend our service ANYTIME and ANYWHERE doing DOOR TO DOOR service
◎ Combine with civil resource & build good partner relationship.
The Chiayi Motor Vehicles Station is encouraged by the fellow villagers and senior officials. Therefore, we can unceasingly keep growing. For this reason, we would like to send our sincerest gratitude to all of you. Certainly, because of your support and good words, our team spirits are boosted up. Therefore, we have better performance. We must provide you much better service in order to pay you back. We are looking forward to hear your precious comments anytime. Your comments are the foundation for improving our service quality. By non-stopping correction and making progress, we hope that we can achieve our policy and goal of improving our station's overall service quality. Hopefully, through this White Paper report, we can let our fellow villager find out more about our works. Although the manpower, equipment, funds, and many other kind of issues are quite in straitened circumstances, we really would like to make our work of serving people as a perfect service as possible at the Chia-Yi Station of Motor Vehicles. We wish the efforts we made can earn your approval and support. Moreover, we wish there are closely cooperation between you and us. Encourage each other and improve the highway regulatory service efficiency together.
About us
Tel: 05-2770150
Address:No.89,Baojian street,chiayi city.Taiwan.R.O.C